Senior commercial and CS leader · Open to opportunities

I speak the company's language. And the client's.

Account Management · Customer Success · BizDev

15+ years as the face of the company, managing 6 and 7-figure US$ accounts with VP to C-level counterparts.

Building and growing commercial relationships - and the personal ones behind them.

A team leader focused on growing the business, as well as the people who drive it.

English · 中文 · Español · Italiano · עברית

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About

A career built across borders

15+ years · 20+ markets · 5 languages · APAC and beyond

Experience

Professional background

Logipeace

2024 — 2026

Head of Commercial Operations

Remote

Leading sales and BD for an AI-powered freight ops automation platform — owning the full cycle from lead generation to go-live.
Driving product-market fit through direct customer feedback loops, translating market signals into product development.
Ensuring client satisfaction and operational excellence across a growing customer base.

AI · Freight Tech

WebCargo

2020 — 2023

Head of Customer Success Teams

Remote

Led and scaled two CS teams across global accounts — accountable for onboarding, adoption, and churn prevention on 6 and 7-digit ARR deals.
Drove double-digit YoY growth in product utilization by building and executing customer success programs at scale.
Cultivated C-level and VP relationships across top-30 industry companies, expanding deals and increasing net retention.
Managed budget, revenue, and resource planning across teams and regions.

Team LeadershipEnterprise CS

Danlon Ltd.

2018 —

Founding Manager

Founded and scaled a cross-border trading and sourcing business serving European and US customers.
Built supplier and logistics partner network across Asia — managing P&L, prospecting, closing, and overseeing production and delivery.

FounderCross-border Trade

Freightos

2015 — 2018

Commercial Lead, APAC

Remote

Managed global enterprise accounts for industry top-5 clients in APAC — driving 8× growth in user numbers and revenue.
Leveraged deep SaaS sales cycle expertise to build lasting customer relationships, driving long-term adoption and value.

SaaSGlobal Account Management

By the numbers

Numbers that tell the story

9×

Revenue & user growth

APAC enterprise accounts at Freightos - top-5 industry clients

$1M+ ARR

Deals & projects managed

6 and 7-figure USD accounts across EMEA and APAC portfolios

double digits

Avg. YoY utilization growth

Annual adoption rate increase for existing customers at WebCargo

10+ years

KPIs met or exceeded

Consistent track record across sales, customer success, and business development roles

Skills

What I bring to the table

AI-native practitioner Early adopter

Using AI as a force multiplier — not a buzzword

CRM & customer tools

How I sell & retain

People & communication

Connecting teams, clients & cultures — across organisations, seniority levels and borders

Tools I work in

Leadership

Education

Academic background

M.B.A.

Master of Business Administration

National Taiwan Normal University

2009 — 2011 Taipei, Taiwan

Taiwan Government Scholarship recipient

B.A.

East Asian Studies & School of History

Hebrew University of Jerusalem

2004 — 2007 Jerusalem, Israel

Outstanding students scholarship programme

Open to

What I'm looking for

Available now

Senior IC or leadership roles in SaaS, AI or BizDev

Looking for a company where being the face of the customer relationship — and building it properly — is valued as much as closing the deal. Ideally with cross-regional scope and room to grow.

Account ManagementCustomer SuccessCommercial LeadHead of CSBizDev

Let's talk Download CV

Let's have a conversation.

Whether you're hiring, exploring a partnership, or just want to talk about enterprise relationships, AI, or what it's like managing accounts in five languages - feel free to get in touch.

Email erezbroitman@gmail.com LinkedIn linkedin.com/in/erezbr

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